Terms & Conditions

Please read the following terms and conditions carefully. By using this site you are signifying that you are in agreement with our terms and conditions. Burtonian Bears reserves the right to modify, change or update these terms at any time.


Customers using this site will receive the goods as ordered and authorised either by email, letter phone or direct purchase from the site. We aim to dispatch the requested goods within 2 working days of receiving order confirmation. If for whatever reason goods cannot be dispatched you will be contacted. Commissioned or special customised bears can take up to 4 weeks depending on availability of materials.
We accept returns for products that have been dispatched wrongly or in the extremely rare situation that have faults. In these events an e-mail must be sent from the purchaser to
bearsales@burtonianbears.co.uk stating the reason for return prior to the request being granted. If for any other reason you are dissatisfied with your bear, we will give a full refund (less postal charges).The Product must be returned within 2 days of arrival and has to be in perfect condition by the time he arrives back with us.

Layaway Terms

We are happy to offer you a flexible layaway service. We give you 6 month to completely pay for your order. We will add postage to your order and divide the cost into 3 instalments.You may then pay in equal instalments
Your order will be posted to you as soon as your final payment has cleared.

Payment Options

You can email, ring or write to us with your payment instructions. At the moment we accept credit or debit card payments via Paypal or you can send us a cheque. Please state where you want the bear sent to


We accept wholesale and retail outlet interest in our products from businesses that wish to sell Burtonain Bears products to their customers. In the event that you are interested in our wholesale terms/condition/products please contact bearsales@burtonianbears.co.uk or phone 01283 550074 and we will answer any of your questions.

Who We Are

Burtonian Bears is a craft business in the UK. Our mission is to deliver our quality hand made bears to our customers direct via the Internet and from Bear fairs. We aim to offer a fast and efficient service and ensure that our bears are of a very high quality.

Your Agreement to Us

By using Burtonianbears.co.uk , you agree to use it only in a manner that is consistent with the conditions listed and in compliance with all applicable laws and regulations. You may not use Burtonianbears.co.uk for unlawful purposes, infringe upon Burtonian Bears or third party rights, restrict or stop third parties from enjoying or using, use the site for obscene, offensive, indecent or threatening purposes. You are responsible for paying all charges that are incurred when placating an order via this website.


Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Burtonian Bears or any of its affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


The user may download or copy materials for personal use only but the copyright therein shall be maintained by Burtonain Bears. Links to this site are not permitted (other than to the Home Page), except with prior written consent.


Any trademarks on this site such as Steiff, Russ or others are trademarks of the respective companies and you may not use these marks without express written permission.


In the event that you do not agree to be bound by these terms and conditions please refrain from using our site or placing orders with Burtonian Bears. "I have read Burtonian Bears standard terms and conditions of business, its liability disclaimers and its policy in relation to intellectual property, confidentiality and privacy, data protection, links to external websites and general disclaimer and agree to be bound by these provisions in relation to my use of Burtonian Bears Website www.burtonianbears.co.uk

Privacy Statement

Burtonian Bears trading online as Burtonainbears.co.uk will not forward or circulate customer information to any other party and will uphold customer confidentiality/privacy at all times. If you require that your personal information be removed from our files, please send us an email.